Returns & Refunds

At TruKisan, customer satisfaction is important to us. We strive to deliver quality landscaping materials and garden products that meet your expectations. This policy outlines the terms and conditions under which returns, replacements, and refunds are processed. By placing an order with TruKisan, you agree to the terms below.

1. Non-Returnable & Non-Refundable Consumables

Due to their perishable or consumable nature, the following gardening products cannot be returned, exchanged, or refunded once delivered:

Seeds & Grass Seeds

Fertilizers & Nutrients

Vermicompost & Manure

Potting Mix & Cocopeat

Garden Soil & Mulch

Pest Control Chemicals

2. Bulk Landscaping Materials

Bulk items (including Bangalore, Kadappa, or Tandur Stones, Pebbles, Cobblestones, Lawn Mats, Natural/Shade Grass, Artificial Turf, Kerb Stones, Sand, and Planters) are procured, cut, or transported specifically for your order.

Return Exception: Bulk materials cannot be returned once dispatched unless:
• An incorrect material was supplied.
• The product is damaged due to transportation.
• Delivered quantity differs significantly from the confirmed order.
(Issues must be reported within 24 hours of delivery with photo proof.)

3. Retail Garden Store Products

Non-consumable Garden Store items (e.g., tools, non-perishable accessories) may be eligible for return if:

Received in a damaged state or with a manufacturing defect.
An incorrect item was delivered.
Item remains unused, unopened, and in its original intact packaging.

Requests must be submitted within 7 days of delivery. TruKisan reserves the right to inspect returned items prior to approving replacements or refunds.

4. Products Not Eligible for Return

Returns will be automatically declined if:

The product has been installed, used, or altered.
Original packaging is missing, torn, or damaged.
Damage occurred due to improper post-delivery handling or storage.
The request is submitted after the designated return period.

5. Refund Policy & Timelines

Approved refunds are processed after our team inspects the returned product. Refunds are issued to the original payment method or via direct bank transfer within 7–10 business days following approval.

Note: Shipping, freight, installation, labor, and handling fees are non-refundable unless the return is caused by an error on TruKisan's part.

6. Order Cancellations

Orders may be canceled prior to dispatch by contacting support. Once an order is dispatched or freight transportation is booked, cancellation is not permitted. Custom orders, bulk materials, or specially sourced products cannot be canceled once procurement or processing has commenced.