Shipping Policy
At TruKisan, we strive to ensure a smooth and transparent delivery process for all our customers. Since we deal with both heavy bulk landscaping materials and retail garden store products, our fulfillment and shipping processes vary depending on your order type.
1. Bulk Landscaping
Large volume materials transported via commercial trucks and specialized third-party transport:
- Shade & Natural Grass Rolls
- Artificial Grass Rolls
- Pebbles, Granites & Boulders
- Garden Soil, Sand & Aggregates
- Planters & Large Specimen Trees
Transportation Charges: Not included in material cost unless specified in quotation. Calculated based on location, vehicle size, and freight rates. Customers may also arrange their own vehicle pickup upon prior coordination.
2. Garden Store
Retail online orders delivered through trusted courier partners directly to your doorstep:
- Ergonomic Gardening Tools
- Organic Seeds & Fertilizers
- Indoor Pots & Small Planters
- Decorative Garden Accessories
- Small Nursery Plants (Serviceable regions)
Processing & Dispatch: Orders are processed within 24 hours of payment confirmation. Eligible retail shipments are generally dispatched within 24 hours (excluding Sundays & public holidays).
3. Delivery Areas & Coverage
We currently deliver Garden Store retail items across most serviceable pincodes in India. However, due to transit limitations and environmental factors, certain live plants or oversized items may be restricted to specific regional zones.
4. Shipping Charges
For online Garden Store purchases, applicable shipping fees are calculated transparently and displayed on the checkout screen prior to payment. Promotional free shipping campaigns may apply to select product categories or order thresholds.
5. Order Tracking & Delays
Once your order is dispatched, live consignment tracking details (where available) will be transmitted via email, SMS, or WhatsApp.
While we make every effort to fulfill deliveries within estimated timelines, TruKisan shall not be held liable for delays caused by weather conditions, traffic restrictions, transport strikes, courier partner bottlenecks, government regulations, or force majeure events.
6. Inspection Upon Delivery
Customers are kindly requested to inspect all packages and bulk consignments upon arrival. If any product arrives damaged, broken, or incorrect, please notify our support team within 24 hours of delivery by submitting unboxing photographs and order details.
Need Shipping Assistance?
If you have any questions regarding freight quotes, store dispatch status, or shipment tracking, contact us directly: